Airlines traditionally struggle with several payment-related issues, including refunds, contracts, cash flow, and integrating new payment methods.
Though much has been made digital, the back-office processes have remained largely unchanged for decades and manual intervention is the norm in many instances.
But as airlines strive to meet demand in the post-pandemic world, payments have become a key performance driver. Alongside controlling distribution and an offer and order environment, improving the payment sector is key to unlocking value for airlines.
Read the full article on Airlines.
In addition, the two studies referred to in that same article can be found below:
