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The world has changed. Aviation has changed. But serving the customer and ensuring the best possible passenger journey is still the name of the game.

The trick is to combine these truths to create a compelling new travel experience that answers the multitude of requirements, from health checks to baggage solutions to border control.

 Instilling confidence in the traveling public through the application of new skills will help aviation recover.

Virtual classroom courses are a flexible, cost-effective option that allows you to understand the modern air journey, from back-office organization to frontline assistance. Review the selection of courses to begin your own journey today.

LIVE Virtual Classroom courses

Enhancing Customer Experience Through Data and Insights

Enhancing Customer Experience Through Data and Insights

Explore the competitive threats to your airline and opportunities to improve passenger loyalty. Leverage customer insights to provide cost savings and enhanced marketing through the design of seamless, efficient and personalized passenger experiences.
Baggage Claims and Proration

Baggage Claims and Proration Essentials

Learn baggage pro-rate from the moment of payment of passenger claim until the agreement is made and the settlement of pro-rate amounts between respective carriers takes place. Better understand the essentials of the baggage proration process.
One ID – Towards Contactless Passenger Processing

One ID - Towards Contactless Passenger Processing

Design the transition from the current to the future One ID passenger processing. By implementing One ID’s end-to-end touchless, biometric passenger process, greater levels of security, flexibility in data flow, seamlessness and efficiency can be achieved.
Passenger Data Exchange Programs (API/PNR)

Passenger Data Exchange Programs (API/PNR)

Learn about Advanced Passenger Information (API), Interactive API (IAPI) and Passenger Name Record (PNR) data, as well as the many standards currently used to transmit them.
Re-imagining Passenger Experience Through Design Thinking

Passenger Experience Service Design Fundamentals

Get introduced to design thinking processes and apply "human-centered design" techniques in combination with analytical research of customers. Understand the needs and pain points of your passenger’s experience in the context of the crisis.
Sustainable Passenger Restart Process

Sustainable Passenger Restart Process

Learn how to self-assess the impact of bio safety measures on the passenger process and define the most appropriate way to deploy ICAO’s “Take off” guidelines in a specific location and operational reality.

E-Learning courses

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Flying During a Pandemic – Cabin Crew Awareness

Providing current and future cabin crew members with an overall understanding of the temporary measures and procedures that are being adopted in the aviation industry while flying during the COVID-19 pandemic.