At IATA, we are putting our people at the centre of the business agenda. Over the past few years, the air transport industry has met several challenges. In order to ensure its success, it had to simplify the way it does business.

In that context, IATA is looking for people who:

• Show leadership
• Can adapt quickly to a changing environment 
• Are team players 
• Are results-oriented 
• Value excellence in customer-service

At IATA, we are working hard at providing our employees with a great working and learning environment. Here are some of our Human Capital priorities:

• Reviewing our organisational structure creatively and professionally 
• Attracting, selecting and retaining the best employees 
• Helping our employees go through changes by increasing our focus on management development and improving our internal communications 
• Maintaining a results-driven corporate culture by directly measuring achievements against accountabilities and behaviours
• Creating a new generation of leaders with global intercultural awareness.

Like many of our Members and partners, we have gone through an extensive re-engineering of the ways we manage our staff.

Between 2003 and 2005, we introduced new processes for staff selection, performance assessment and rewards. We revised our organisational design to reduce the number of layers and broaden the span of control. We introduced matrix organizational structures to facilitate cross-divisional collaboration and circulation of best practices.

In 2006, we consolidated European offices into a single hub and drove staff development from simply training to focus on a leadership and learning role.

In 2007, we launched competency models for key positions and developed an innovative action learning process called the Intercultural Leadership Engagement and Development (I-LEAD) programme.

I-LEAD is a unique action-learning programme, designed to build effective intercultural working relationships and intensify our engagement in the fast developing economies in China and India.

In 2008, we have partnered with IMD in Lausanne in their Corporate Learning Network and have restructured our existing management identification and training into the Global Leadership Development Programme.

Additionally, the IATA Internship Programme (IIP) allow us to attract and develop - on a worldwide basis - the best among young talents interested in joining the air transport industry.

If you share our values and are up to the challenge, please visit our Job Opportunities pages.