Fact Sheet: Common-Use Self-Service (CUSS) Kiosks

Definition:

  • CUSS is a shared kiosk offering convenient passenger check-in whilst allowing multiple airlines to maintain branding and functionality.

Target:

  • Accelerate the implementation of CUSS technology with the goal of reaching 130 CUSS airports at the end of 2008.

Benefits:

  • Customer:
    • Faster check-in
    • Remote check-in capabilities (car parks, train stations, car rental return facilities) will reduce airport congestion
  • Airline:
    • Economies of scale benefits from shared common-use terminals
    • Enables cost-effective deployment of self service devices at small airports
    • Reduces airport counter requirements
    • Improves staff productivity
  • Airports:
    • Improved capacity utilisation at the airport
    • Expanding check-in beyond the airport terminal

Status:

  • IATA has signed MOUs with Doha, Geneva, Helsinki, JFK New York, Kenya Airports Authority, Kunming Airport, Kuala Lumpur airports, La Guardia, Lisbon, Newark, Royal Jordanian/Jordanian Civil Aviation Authority, San Francisco, Singapore Changi, Sydney, Toronto and ground handling firm Swissport to implement CUSS
  • More than 105 airlines now developing CUSS
  • 109 airports worldwide now operating CUSS

Cost Savings:

  • US$1 billion/year in airline savings at 40% market penetration
  • Average industry per check-in saving is US$2.50

Updated: August 2008