Baggage Improvement Programme (BIP)

The Baggage Improvement Programme aims to reduce the rate of mishandled baggage by improving handling processes to ensure passengers and their baggage are reunited at final destination.

Background:

• Rising baggage mishandling rates indicate that baggage handling systems and related processes are working at maximum capacity
• Mishandled baggage costs the industry US$3.8 billion each year
• Increasing security measures add complexity to the baggage handling process
• The result is low passenger confidence in baggage delivery

Programme Elements:

• Baggage Improvement Programme will provide airlines, airports and ground handlers with tools to:
  • Integrate systems – to optimise information sent between departure control and baggage systems
  • Conduct training – so employees know how to avoid common pitfalls
  • Ensure messages needed to keep baggage flowing are available at the right time
  • Improve bar code read rates with stiffer labels and synthetic materials
  • Increase passenger awareness of the value of checking baggage in early and attaching proper labels

Benefits:

• Passengers
  • Receiving baggage upon arrival at destination
• Airline:  
  • Improved baggage processes leading to reduced costs associated with baggage mishandling

Target:

• Launch BIP with 6 airlines and 6 airports by end of 2008.

Updated: June 2008