The purpose of Accreditation is to formally recognise travel agents that are authorised to sell and issue international airline tickets.
Various responsibilities are involved. Primarily, Accredited agents are accepting payments from customers on behalf of the airlines whose tickets are issued. It is essential that customers and airlines can rely on those agents for tickets to be issued according to the required standards, and for payments to reach the airlines in a timely manner.
IATA Passenger Agency Programme
Any person or organization holding a valid government licence to trade may apply to become an Accredited Agent. An applicant will be granted recognition as an IATA Accredited Agent and consequently may be appointed to represent Member Airlines by meeting the qualifications and criteria set in the Sales Agency Rules and by executing a Passenger Sales Agency Agreement (PSAA) – Resolution 824.
Through a single standard contract, the IATA Passenger Sales Agency Agreement, an Agent whose accreditation to represent IATA Members is recognised may issue tickets on behalf of any appointing Member.
The Accreditation process has a set of criteria that need to be achieved. They are global in nature, but may be adapted to meet local requirements. The full scope and conditions for the Passenger Sales Agency Agreement (PSAA) are described in Resolution 824, detailed information about local criteria and the application forms are provided in our Document and Form Centre.