IATA Safety Audit for Ground Operations (ISAGO)
Improved ground operations are not only critical in terms of safety, but also contribute in cutting down on expenses for both airlines and ground service providers. The implementation of the IATA Safety Audit for Ground Operations (ISAGO) aims to drastically reduce accidents and injuries on ground.
ISAGO is modelled on IATA Operational Safety Audit programme (IOSA): an audit system conducted in a standardised and consistent manner, using internationally recognised quality auditing principles.
An essential alternative to redundant audits
While airlines have similar operational practices appropriate to one common audit, things are more complex for ground handlers, covering a wide scope of activities as diverse as passenger and baggage handling, load control, cargo handling, etc.
To respond to the diversity of ground services, ISAGO has been built upon a 'backbone' of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station.
ISAGO is an essential alternative to the redundant audits ground handlers are subject to today.
ISAGO benefits
ISAGO offers benefits to airlines, ground handlers, regulatory as well as airport authorities:
- Safer ground operations, less accidents and injuries
- Elimination of redundant audits from airlines
- Reduced costs: less damage and less audits
- Uniform audit process and harmonised standards
- Improved safety oversight
- Harmonised auditor training and qualifications
- Improved quality standards
- Enhanced understanding of high risk areas within ground operations.
Information seminars
Throughout 2008, IATA is conducting ISAGO information seminars in every region around the globe. These events are held over one to two days and will be free of charge. Locations and dates - ISAGO Information Seminars.
ISAGO training programmes
In addition to meeting stringent qualification and experience criteria, all auditors conducting ISAGO audits must undergo the formal, week-long ISAGO Auditor Training Course.
Training courses for ground handlers are also available to assist them in the preparation for an ISAGO audit.
For any questions or for further information, please contact isago@iata.org