A
AGENT means an accredited Passenger Sales Agent location having direct access to one or more System Providers/Servicing Carriers.
AUTOMATED TICKET/BOARDING PASS (ATB) is the form of automated ticket and boarding pass described in Resolutions 722c and 722d. It is a single copy non-carbonised ticket (normally on card stock) with each coupon imprinted separately. Each coupon used for air transport is comprised of a flight coupon and a detachable passenger coupon and boarding pass for a specific flight. One coupon is issued as the passenger receipt which together with all passenger coupons and boarding passes builds up the passenger copy of the passenger ticket and baggage check.
B
BILLING AND SETTLEMENT PLAN (BSP) is a method of providing and issuing traffic documents and of accounting and settling accounts between airlines and Travel Agents.
C
COMPUTER GENERATED DOCUMENT NUMBER is a document number that is computer generated and printed on the document at the time of issue. The airline code and form code may be pre-printed, with the serial number being computer generated.
COMPUTER RESERVATIONS SYSTEM (CRS)/SYSTEM PROVIDER means a computerised system containing information about schedules, availability, fares and related services, and through which reservations can be made and/or tickets issued, and which makes some or all of these facilities available to subscribers.
COUPON MEDIA means a code used in connection with the "Issued In Exchange For" data element to identify if the flight coupon(s) being exchanged is "P" for paper or "E" for Electronic, i.e., 9991234567890/234/EEP.
COUPON STATUS INDICATOR indicates the current status of the flight/value coupon, e.g. open for use, flown. The following indicators are valid:
A3 Airport Control
B Reserved for future Industry use (Interline Billing)
C3 Checked-In
E2 Exchanged/Reissued
F3 Flown/Used
I1,3 Irregular Operations
(used to notify the Validating Carrier that the Marketing Carrier is extending the length of time it will maintain control of a coupon (beyond the 48 hours) due to an irregular operation situation)
L3 Lifted/Boarded
N Coupon Notification
O Open for Use
P Printed
R2 Refunded
S1,4 Suspended (Security/Fraud/Possible or identified fraudulent transaction)
T Paper Ticket
Note: Indicates that the sale transaction was issued as a paper ticket with a computer generated ticket number.
V Void (All coupons)
X Print Exchange
0-9 Reserved for on-line use only
FOOTNOTES:
1 Coupon may not be used
2 Status set by Carrier or from a message generated by a CRS on behalf of an agent. The result may be a Refund/Exchange Authorisation (REA) and/or Settlement Authorisation Code (SAC).
3 Status to be set by Carrier only
4 Status to be set by Validating Carrier only
D
DEPARTURE CONTROL SYSTEM (DCS) is an automated method of performing check-in, capacity and load control and dispatch of flights.
DOCUMENT NUMBER is the unique identification number of a traffic document as outlined in Recommended Practice 1720a. The document number comprises the airline code, form code, serial number and in some cases, a check digit.
E
EDIFACT means Electronic Data Interchange for Administration, Commerce and Transport.
ELECTRONIC COUPON means an electronic Flight Coupon or other value document held in Carrier's database.
ELECTRONIC MISCELLANEOUS DOCUMENT (EMD) means an electronic record issued by a Member or its authorised agent, in accordance with applicable tariffs, for the issuance of the Excess Baggage Ticket, Miscellaneous Charges Order. Electronic Miscellaneous Documents issued in conjunction shall be considered a single electronic record.
ELECTRONIC TICKET (ET) means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document.
ELECTRONIC TICKETING DATA ELEMENTS GLOSSARY means a document that defines each of the data elements used in Electronic Ticketing EDIFACT messages.
ELECTRONIC TICKETING EDIFACT IMPLEMENTATION GUIDE means a document that describes the recommended standard for Electronic Ticketing EDIFACT messages. Where possible, the Guide follows ATA/IATA PADIS documentation standards.
ETL – Electronic Ticket List is a type B EDIFACT message sent by a ground handler to the operating carrier of a flight detailing the electronic coupons that have been placed in flown status
ET Server – Electronic Ticket Server is a computer system that handles queries and requests, from reservation and ground handling systems, relating to electronic tickets stored on a linked electronic ticket database.
F
FOID is an abbreviation (also an SSR) for Form Of Identification.
G
GO SHOW is airline industry jargon for the situation where a passenger is presented to a ground handler during the period a flight is open for boarding without a ticket. The passenger may arrive without a pre-existing booking, or may have a booking without ticket details.
GROUND HANDLING/GROUND HANDLER is the process/organization that deals with passengers and their baggage at an airport during check-in and boarding. The ground handler may be part an airline or a non-airline organization, either way the passengers may be processed by staff not belonging to the airline on whose flight they are booked.
I
ITINERARY/RECEIPT means a document or documents forming part of the Electronic Ticket which contains the information and notices required in accordance with Resolutions 722f and 722g.
INTERLINE is used in conjunction with another word to describe anything involving two or more Members, such as interline itinerary, interline reservation, interline stopover, interline point, interline transaction, etc.
INTERACTIVE CONVERSATION allows for immediate processing and response and can involve additional queries and responses.
ISSUING AIRLINE – See validating carrier.
M
MARKETING CARRIER means the airline whose Airline Designator is recorded as the transporting Carrier on the electronic flight/value coupon(s).
MESSAGE CONSTRUCTION MATRIX means a grid containing a master list of data elements that comprise each Electronic Ticket/Miscellaneous Documents EDIFACT message. The message construction matrix for airline electronic ticketing can be found in Resolution 722f and for neutral ET in Resolution 722g.
N
NEUTRAL TICKET is the form of Automated Ticket for use by Travel Agents not bearing any pre-printed individual airline identity.
O
OFF-PREMISE LOCATION means any non airline location where automated tickets are issued, e.g. an approved location of a passenger sales agent or a commercial account.
OFF-PREMISE TICKET means a ticket described in Resolution 722a and intended for use by Travel Agents, whether or not this bears a pre-printed individual airline identity.
OFF-PREMISE TRANSITIONAL AUTOMATED TICKET (OPTAT) means either form of automated ticket, normally issued by agents, described in Resolution 722a. It is a multi-copy carbonised ticket.
OPERATING CARRIER means the airline actually providing carriage or other services incidental to such air carriage.. The Operating Carrier may be different from the Marketing Carrier in situations where bilateral agreements exist, e.g., code share agreement. Used only when different from Marketing Carrier.
P
PNL/ADL – Passenger Name list/additions/deletions is a standard message sent from a reservation system to a ground handling system detailing the passengers booked (or changes to the passengers booked) on a particular flight.
PNR (PASSENGER NAME RECORD) means a record of each passenger's travel requirements which contains all information necessary to enable reservations to be processes and controlled by the booking and participating airlines.
PNR ADDRESS is a term used to designate an alpha-numeric code referring to a specific area in the memory of an automated reservations system in which a given passenger name record is stored.
PRE-PRINTED DOCUMENT NUMBER is a document number that is pre-printed on the traffic document at the time of manufacture.
R
REAL-TIME means a computer system which processes the input and gives a response immediately or within seconds.
REDIRECT AIRPORT CONTROL means the process by which a Marketing or Operating Carrier may return control of the ET flight coupon(s) to the Validating Carrier with instructions to transfer control to a designated Carrier.
REFUND/EXCHANGE AUTHORISATION (REA) is used by a system provider to report a refund, exchange or transaction to a BSP. The data elements to be reported are those detailed in the Data Interchange Specifications Handbook (DISH).
R/TKNE – Is an EDIFACT element containing the details of an electronic ticket number.
S
SAC – Settlement Authorization Code is a code that authorizes a BSP to go ahead with settlement for specified coupons/a coupon.
SETTLEMENT AUTHORISATION CODE means a reference number generated by the Validating Carrier authorising settlement of a coupon(s) upon final use (e.g., coupon status change to E, F, P, R, V, or X) of that coupon by another Carrier or agent.
T
TICKET means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by or on behalf of Carrier, and including Conditions of Contract, notices and the Coupons contained in it.
TICKET ASSOCIATION is the process where by an existing ticket is associated with an existing booking (PNR) or check-in record. The itinerary on the associated ticket does not always have to exactly match that in the booking/ check-in record.
TRANSACTION ACTION defines the purpose of a request/outbound message. Valid codes are as follows:
C = Change in Status - Indicates a request to modify the current coupon status; e.g. "open for use" to airport control".
D = Display - Indicates a request to exhibit information associated with the ET/EMD.
E = Exchange/Reissue - Indicates a request to update the coupon status of the original ET/EMD and record the sale of the new transaction.
H= History Display Request - Indicates a request to exhibit the chronological transaction information associated with the ET/EMD.
L = Revalidation - Indicates a request to modify specified fields associated with the ET flight coupon.
N= Redirected - Indicates a request to redirect airport control of an ET to a designated Carrier.
P = Print - Indicates a request to convert the ET/EMD flight/value coupon(s) to paper document(s).
R = Refund - Indicates a request to return the unused value of the ET/EMD flight/value coupon(s).
S = Sale - Indicates a request to document the issuance of an ET/EMD.
T = Transfer Control - Indicates an unsolicited request to change control from the Validating Carrier to the Marketing Carrier.
U = Update - Indicates a request sent to the Validating Carrier of the passenger ticket to associate an EMD to a specific ET flight coupon.
V = Void - Indicates a request to cancel the sale of an ET/EMD.
X = System Cancel - Indicates a request sent only by the CRS/System Provider to null and void the "Issuance" message or "Exchange/Reissue" message. The message is generated when a response is not received from the Validating Carrier due to a system outage, system time, etc.
TRANSITIONAL AUTOMATED TICKET (TAT) is the form of automated ticket, normally issued by airline offices, described in Resolution 722. It is a multi-copy carbonised ticket.
TYPE "A" MESSAGE means an interactive communications format that requires an immediate response.
TYPE "B" MESSAGE means a communications format that guarantees the delivery of the message to the receiving system. In the airline industry, this communications format is used for teletype traffic. No response is received from a message of this type.
V
VALIDATING CARRIER means the issuing airline whose numeric airline code is reflected in the electronic transaction for the flight/value coupon(s).The Validating Carrier shall be the controlling and authorising entity for Electronic Ticketing transactions.