Vision:
100% implementation of e-ticketing worldwide by May 31, 2008.
Benefits:
- For the customer this means stress-free ticketing, no tickets to lose and no last minute queues for tickets on departure, together with greater opportunities for using self-service kiosks.
- For the travel agent, electronic ticketing will allow them greater opportunities to manage the corporate travel experience by being able to make changes to the actual ticket whilst the customer is on the telephone.
- For airlines, it is estimated that approximately 9 US dollars in savings could be made when an electronic ticket is issued instead of a paper ticket.
IATA has taken a leading role in developing industry standards and providing education opportunities for the expansion of electronic ticketing and specifically interline electronic ticket.
Savings:
100% e-ticketing will save the industry up to US$ 3.0 billion per year.
- IATA processes 300 million paper tickets each year
- An e-ticket costs US$1 to process
- Paper tickets cost up to US$10 to process
Implementation:
Driving paper out of the ticket process with Electronic Ticketing (e-ticketing) is achievable by the target date of end 2007. All major components for 100% e-ticketing are in place:
- Robust technology in place in many airlines, or from GDS and other service providers
- Various solutions for inter-connections of ET Systems for interline ET (Hub Ware solution developed by different providers)
- Technical expertise at all levels
- Proven cost benefit
IATAs Action Plan:
- Stop distributing paper tickets by May 31, 2008
- Coordinate all stakeholders to ensure readiness
- Ensure education and technical support systems for less developed regions
- Examine the feasibility of eliminating all other paper documents