Airline Call Center Training
Prepare yourself to start your career as an airline call center agent.
How You Will Benefit
- Become proficient in geography
- Help airline customers make informed travel decisions
- Know about airline sales & customer service concepts
- Gain knowledge on the various reservations systems used by airlines
- Learn how to issue tickets to customers
Designed for
- Entry-level airline call center agents
This course is a must for any individuals joining or wanting to join an airline as a call center agent.
Course Content
- Introduction to the Airline Industry
- Geography, Hubs, Spokes, Routes, Gateways and Time Zones
- Airline Call Center Sales and Services
- Customer Service
- Ticketing
- Schedule and Availability
- Price, Quote Fares and Rules
- Passenger Name Record (PNR)
- General Inquiries
Table of Contents (pdf)
Self-Study Course - Distance Learning
| Always available | |
| Location : All Locations | Class No : TALG-52 |
| Regular Fee (USD) | $500.00 |
| Register for this course now! |
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