This course identifies the duties of the station manager in an airport organisation, the management skills needed to carry out these duties and the inter-relationship of the various functions at an airport which affect the role of the station manager.

• This course is equally beneficial to ground handling managers and ground handling companies.

• Cooperation with airport authorities
• Handling agreements and services for other airlines
• Fraud prevention
• Airline catering activities
• Calculation of staff
• Ramp safety
• Aviation security
• Baggage handling
• People Management

Note: Chapters include review and discussion questions and a reading list of appropriate books for reference.