Airport/ Aviation Media and Public Relations
Better prepare yourself for dealing with the media and the public at your airport during a regular day or through a crisis.
How You Will Benefit
Become aware of airport issues, challenges and problems with the media
Know what makes news
Effectively deal with media requests
Understand the techniques of media interviews
Be able to deal with difficult interviewers
Understand the aspects of crisis management
Deal with the media in the event of a crisis
Obtain experience in being interviewed by a journalist
Write a news release
Contribute to the Annual Report
Design and analyse customer surveys
Designed for
- This course is designed for middle managers in the public affairs/ media relations departments.
- This course will also benefit any senior or middle staff member who may be required to deal with the media.
Course Content
- Preparing and negotiating Interviews
- Essential skills for the spokesperson
- Preparing news releases
- Communicating in a crisis
Classroom Courses
Please note that if no sessions are listed above, then this course is currently
not scheduled for delivery in our IATA classrooms.
All IATA courses can be delivered to your offices and tailored to your
organisation's reality and needs. If you have a group of 15 or more individuals
for this course, please contact us at training.ymq@iata.org and we will
provide you with information about bringing this course to your offices at a
time convenient for you and your staff.
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