Managing a security crisis effectively is important in any organization. Ensure you have an understanding of the stakeholders involved when managing a security crisis.

Understanding the roles & responsibilities of all involved.  Learn to mitigate a situation through proper communication.  In this course you will also learn crucial negotiating skills needed when dealing with unruly or disruptive passengers.

• Senior Managers
• Middle Managers
• Managers / Supervisors
• Technical / Staff

• The threats & risks affecting Aviation Security
• Role & Responsibilities, teamwork
• Effective Communication
• Developing a crisis management plan
• Preparing for a crisis
• Principles of crisis management