IATA develops recommendations to continuously improve and simplify passenger and baggage handling procedures and regulations through various working groups.
With experts from airlines, airports, governments and IATA strategic partners around the world, IATA defines the requirements for today's and future opportunities, by:
- setting standards that facilitate the passenger experience from information technology, such as passenger and data interface, to reservation procedures.
- defining standards and best practices for baggage handling. RFID Simplifying the Business is an example of an initiative which will significantly improve customer service by reducing dramatically lost baggage while responding to new security requirements.
By improving the quality and cost effectiveness of passenger and baggage processing, IATA demonstrates its commitment to serving the airline industry better and more efficiently.