Travelers & IATA

We work tirelessly to improve your travel experience. In this section, you will find out what we are doing to make your journey as safe, secure, efficient, and environmentally-friendly as possible. We also answer to the most frequently asked questions we receive about different topics and give you some practical tips to make your trip as seamless and enjoyable as possible.

Top Questions

Where can I find passport, visa, and health regulations advice?

The IATA Travel Centre is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination. Our immigration specialists constantly update this information. But rules and regulations change on a daily basis.

Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.

Can IATA help me with my airline/travel agency complaint?

While we serve the airline industry, we are not a regulatory body, and cannot intervene in service conflicts or other commercial matters involving airlines or agents and their customers. For any issue, we recommend you to contact the customer service department of the respective airline or agent directly.

Why are lithium batteries a safety concern on airplanes?

Lithium batteries are safe when handled properly, but if they are damaged, short-circuited, or packed incorrectly, they can overheat or catch fire. Following IATA’s guidance helps prevent such incidents and ensures a safer journey for everyone onboard.

Can I pack my phone, laptop, or power bank in checked baggage?

No. All lithium-powered devices and spare batteries must only be carried in your hand baggage. If your hand luggage is taken at the gate to be placed in the aircraft hold, remove all lithium devices and batteries first.